Payment Issue
Dear Luxerelic customers:
Usually when paying by credit card, the bank needs to review the payment first.
However, due to many reasons, some people will fail to pay. For example, the cardholder's credit card overdraft, credit card expiration, fraud, not using his own credit card, do not honor etc.
How to deal with "do not honor"?If you encounter a "do not honor" prompt, you need to take timely measures to solve the problem, including:
Contact the bank: Contact the bank’s customer service promptly to understand the cause of the problem and negotiate a solution.
Change payment method: If credit card payment cannot be completed, you can try other payment methods, such as Paypal, CashApp, Zelle. (please contact customer service for more info, if these are the payment methods you’re looking to use)
Pay attention to account management: In daily life, you need to pay attention to the management of credit card accounts to avoid bad records.
What should I do if there is a malicious "do not honor" message?
Sometimes we encounter malicious "do not honor" situations where the bank intentionally refuses the transaction for some reason. In this case we can:
1、Complain to the bank: Complain to the bank and ask for a solution to the problem.
You need to call the bank, tell them the serial number of the credit card payment, and let them pay through this order.
You need to call the bank, tell them the serial number of the credit card payment, and let them pay through this order.
2、 If you still can't pay by credit card, you can contact customer service by whatsapp/email.
WhatsApp:+86 181 4487 4678
E-mail：[email protected]
Finally, thank you for your support to Luxerelic. We are also exploring new secure payment methods to provide you with the best service.