What do I do if my item has arrived damaged / faulty?

We are extremely sorry if you have received a damaged item from us. All Ultra-Collection items are quality checked on several occasions during and after production and confirmed  so we can only assume yours has accidentally slipped through the net or courier violent transportation.

This is of course unacceptable and we hope you can trust that we would never knowingly send out damaged goods to our customers. 

So we can have this sorted for you immediately, simply click the Contact us icon which can be located at the bottom corner of the page.

In your first message please explain that you have received a damaged item and you will be asked to provide the following: 

Your order number, full name and email address

Your shipping address

A photo and video of the damaged area

Our team will then be able to investigate this further and provide a solution for you.